Support

Tap "Forgot Password" on the login screen and enter your registered email address. You will receive a password reset link via email. If you don't receive the email within a few minutes, check your spam folder. If the issue persists, contact us at support@testogram.com.

Your subscription runs for the full duration of the plan you purchased (30 days for monthly, 365 days for yearly) and does not auto-renew. There is no cancellation needed — your access simply expires at the end of the period. If you wish to request a refund, you must do so within 48 hours (monthly) or 14 days (yearly) of purchase by contacting support@testogram.com.

Refunds are available within 48 hours of purchase for monthly plans and within 14 days for yearly plans. To request a refund, email support@testogram.com with your registered email, the plan you purchased, and the date of purchase. Refunds apply only to the amount charged through Razorpay — Digital Coins and Referral Cash used in the transaction are not restored. Refunds are processed within 5-7 business days to your original payment method.

You can delete your account from Profile → Delete Account in the app, or by emailing privacy@testogram.com from your registered email. There is a 7-day grace period during which you can cancel the deletion. After the grace period, your personal data is permanently anonymised. For full details, see our Account Deletion page.

Try the following steps:

• Ensure you are running the latest version of the Testogram app from the Google Play Store.
• Check your internet connection — the app requires an active connection to load content.
• Clear the app cache: go to your device Settings → Apps → Testogram → Storage → Clear Cache.
• Restart the app.

If the issue persists, email support@testogram.com with your device model, Android version, and a description of the problem.

We take content accuracy seriously. If you believe a question or answer is incorrect, please email support@testogram.com with the following details:

• The exam and subject the question belongs to.
• The question text (or a screenshot).
• What you believe the correct answer should be, with a reference or explanation if possible.

Our content team reviews all reports and will update the question if an error is confirmed.